Returns and Refunds
Information on cancellation, refunds and returns
Returns/Refunds before your order has shipped
You can cancel your order at any time before your order has been shipped out.
To cancel your order and request a refund, email sales@japserviceparts.com with your order number. Alternatively call us on +44 208 8193 473
Refunds will be returned to the same payment method as was used to place the order.
Refunds are processed within 1 working day (Monday-Friday) of receiving the cancellation notice.
Returns/Refunds after your order has shipped
After your order has shipped, you may cancel your order and request a refund by following the steps below.
The time limit for order returns is 14 days from delivery.
STEP 1
Notify us that you wish to cancel and refund the order by email to sales@japserviceparts.com with your order number.
Alternatively call us on +44 208 8193 473. or use the contact form on our website.
STEP 2
Return the goods to us at the below address.
It is recommended to use a tracked return service.
Return freight charges are the responsibility of the customer.
Goods must be returned in their original packaging and must be new and unused to be eligible for return and refund.
Goods must be returned to us within 14 days cancellation notification.
Refunds will be returned to the same payment method as was used to place the order.
Refunds are processed within 3 working days (Monday-Friday) of receiveing the returned order items.
Return Address
Jap Service Parts Limited
Unit 14 Business Village
Wexham Road
Slough
SL2 5HF
United Kingdom
